Residential Tenancies: guide to resolving disputes between tenants and landlords

Processes available to tenants and landlords to resolve disputes.

This guide outlines the options available to tenants and landlords to resolve a dispute when they aren’t able to resolve the dispute themselves.

Information includes:

• tenant and landlord relationship
• resolving disputes on your own
• how to get help from the Residential Tenancies Program to resolve disputes
• how to make an Application to Director
• mediation and hearing process
• Order of the Director (decision)
• how to appeal the Order of the Director (decision)