No Telephone Access Policy: Residential Tenancies

The No Telephone Access Policy (Policy 39) explains that parties to an Application to the Director need to find access to a telephone or contact the residential tenancy officer to make other arrangements.

This policy outlines the requirement of each party to find access to a telephone for a hearing to resolve a dispute.

Information includes:

• requirement of both parties to find access to a telephone
• examples of alternate access to a telephone
• what to do if you can’t find alternate access to a telephone after reasonable efforts
• what happens if you don’t attend the hearing