Investigation and Mediation Policy: Residential Tenancies

The Investigation and Mediation Policy (Policy 17) explains that once a landlord or tenant applies to the Director of Residential Tenancies to have a dispute settled, a residential tenancy officer first investigates and tries to mediate a settlement.

This policy describes how a residential tenancy officer first investigates and tries to mediate a settlement when a tenant or landlord applies to the Director of Residential Tenancies to settle a dispute.

Information includes:

• role of the residential tenancy officer
• procedure for mediation
• what happens if mediation doesn’t work
• what forms mediation can take
• what a residential tenancy officer won’t do
• what happens if either the landlord or the tenant defaults on all or part of the settlement