Investigation and Mediation Policy: Residential Tenancies
The Investigation and Mediation Policy (Policy 17) explains that once a landlord or tenant applies to the Director of Residential Tenancies to have a dispute settled, a residential tenancy officer first investigates and tries to mediate a settlement.
This policy describes how a residential tenancy officer first investigates and tries to mediate a settlement when a tenant or landlord applies to the Director of Residential Tenancies to settle a dispute.
- role of the residential tenancy officer
- procedure for mediation
- what happens if mediation doesn’t work
- what forms mediation can take
- what a residential tenancy officer won’t do
- what happens if either the landlord or the tenant defaults on all or part of the settlement
Author: Residential Tenancies
Department: Service Nova Scotia