Consumer Protection

Consumer Purchases

Buying from a direct seller: your rights

Your rights when buying from a direct seller, like telemarketers, door-to-door salespeople and home party hosts.

Consumer rights

Your rights as a consumer and how you’re protected under the Consumer Protection Act.

Consumer Loans and Credit

Collection agencies: your rights

Rules that collection agencies must follow when they contact you to collect money that you owe.

Consumer loans: your rights

Your rights when you get a consumer loan.

Credit reports: your rights

Rules credit bureaus must follow when collecting and distributing consumer credit information.

Mortgage brokers and lenders: your rights

Your rights when dealing with a mortgage broker or mortgage lender.

Payday loans: your rights

How you’re protected when you get a payday loan.

Condominiums

Condominium dispute resolution

How to handle condominium disputes between condominium unit owners, tenants or condominium corporations.

Condominium owners: your rights and responsibilities

Your rights and responsibilities as a condominium owner.

Cemetery and Funeral Services

Funeral expenses: your rights

Protections that are in place around costs when you buy funeral services or goods.

Pre-arranged funeral and pre-need cemetery plans: your rights

Your rights when buying pre-arranged funeral and pre-need cemetery plans from funeral homes and cemeteries.

Pre-arranged funeral plans: guide for consumers

Protections when you buy a pre-arranged funeral plan to make sure you get the goods and services you’ve paid for.

Consumer complaint assistance

Make a complaint about a business

Make a complaint about a business licensed by the Office of Service Nova Scotia if you feel you’ve been treated unfairly by a business and the problem isn’t resolved.